People want to know that they are being heard. Really listen to what the other person is saying, instead of formulating your response
It is okay to use acronyms and informal language when you are communicating with a buddy.
This is important for face-to-face meetings and video conferencing. Make sure that you appear accessible, so have open body language.
Spell and grammar checkers are lifesavers, but they are not foolproof.
Spell and grammar checkers are lifesavers, but they are not foolproof.
Take notes while you are talking to another person or when you are in a meeting, and do not rely on your memory.
If you find that you have a lot to say, instead of sending an email, call the person instead.
Always pause before you speak, not saying the first thing that comes to mind.
Do not talk down to anyone, treating everyone with respect. Treat others as your equal.
Even when you are speaking on the phone, smile because your positive attitude will shine through and the other person will know it.